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When launching a blog, whether for personal or professional interest, emphasis is often on building the most expansive audience possible. In many cases, that way of thinking is right on the money. But blogging can be more than a means of broadcasting personal POV or sharing thought leadership. It can also be a way to keep a tight circle of stakeholders up to date on a particular project or area of interest.

We’ve had good success with clients and friends who aren’t interested in creating a massive following, but instead see the value in keeping a small but significant audience aware of production-cycle progress, the launch of a new initiative, or even to manage conversations regarding a shared effort.

Often, these blogs are hidden from general searches — not necessarily private, just below the radar. It’s an easy measure to take, and it gives those invited to follow — and contribute to — the blog a feeling of privilege and exclusivity that can be tremendously powerful. Instead of trying to build anonymous readership in the thousands, they appreciate the advantage of specific readership in the dozens. Something to think about in terms of how you can approach, author, and manage the blog component of your web presence.

In one of our favorite films, Planes, Trains & Automobiles, marketing exec Neal Page loses his cool and gives shower-curtain ring salesman Del Griffith an earful about how dull his stories are. His thesis: ” . . . when you’re telling these little stories, here’s a good idea: Have a point. It makes it so much more interesting for the listener.”

This is no new realization, is it? Social media experts consistently urge users to concentrate on content. Adoration of the new medium lasts only so long. In fact, that message itself has become stale. Plenty of social media experts are still droning on about the need to offer valuable content. Let’s move past that and consider it as understood. Everyone knows that outreach has to possess worth for the audience — a modicum of insight, direction to deeper content, newsworthy specifics, etc.

The next hurdle? Making it a habit. That’s something we’ve helped a few clients with of late, and we’ll be discussing further in the near future.

In the meantime, let’s give Neal and Del some love.

A frequent conversation we have with clients and prospects concerns their desire to increase the visibility of their web presence, and our recommendation that they repurpose and refine both the look, content and functionality of their cornerstone site. Some are, unfortunately, quick to dismiss these efforts as superficial. They say, “So you want to re-skin the website. Okay.”

This is a profound oversimplification. Design, while critical, is just one component of full-spectrum site visibility strategy.

Remember the Saturday morning cereal commercials we all loved as kids? Some hyperkinetic cartoon character would push sugar-coated euphoria on us and a tableful of bug-eyed tots would rock back in their seats, downing crunchy contentment by the spoonful. In the midst of the madness, Sonny, The Silly Rabbit, Cap’n Crunch, or whomever would offer a brief aside: “Part of this complete breakfast.” Then there would be a one-second shot of an idyllic morning meal — the cereal itself accompanied by toast, juice, milk and fruit — resplendent on a checkered tablecloth.

That’s website optimization. The design itself, the pretty colors, animations and effects — those are your cereal. Tasty, sweet, lighter than air. What gets visitors to the table and keeps them satisfied? The experience. And it requires intelligent User Interface accounting for where everything — graphics, blog posts, sharing buttons, copy — is positioned on the page. This attention to positioning is designed to “activate” the visitor. It engages their eyes, mouse and brain to create a more immersive, and thus memorable, experience. It’s the kind of engagement that gets people to come back because your brand gets burned into their mind. And oh, guess what – if done correctly, it improves organic search results. Which mean you can get found for something other than your company name. And that’s the wholesome goodness.

To think of it another way, site optimization is a complete vintage auto restoration and build-out, from the engine itself to the high-gloss frontend flame job. Maybe we aren’t doing things right if we can’t get folks to see past the need for pretty paint. If that’s all they want, or if that’s all they think site design should be, you have our sympathies when you end up with a great looking ride that doesn’t make it out of the driveway.

If you really want your web presence to work. If you want it to pull in visitors and be an engine that builds your brand and your business, we humbly suggest moving past breakfast-cereal design to consider a more fulfilling, and ultimately more nourishing, approach.

Great piece in Mashable yesterday concerning the importance of “monitoring and measuring” your brand with respect to its social media presence. Author Maria Ogneva notes that there are a host of tools up to the task, but makes the important distinction that each of them can vary substantially in how it gets the job done (e.g. approach, methodology, metrics, depth of analysis, channels measured, reports and UI).

As Ogneva explains: “In your search for the right tool(s), you should be looking to both monitor and measure your brand on social media. The two terms are used somewhat interchangeably, and although there is some overlap and similarity in business goals, monitoring and measurement are distinct processes.”

She also makes expert distinctions between the definition of monitoring and measuring. “Monitoring,” she notes, ‘is the process of continuous and immediate discovery of conversations with the purpose of learning, engaging, helping and collaborating . . . measurement is more concerned with metrics over a specified time period. Whereas monitoring answers the question ‘Who is talking about [insert keyword] right now and what are they saying?’ measurement answers questions of ‘How did my keywords perform over time?’, ‘How does that compare to my competitors?’ and ‘What are some trends I can glean to make my product more usable by these people who are giving me feedback?’”

Things have been going well for us in the NOVA/DC area, but we’re not the types to settle for prominence in just one major metropolitan area. That’s why PeakTwo is proud to announce the opening of our next outpost in Charlotte, North Carolina. We can already boast a strong core of clients in the area: Mercury Global Advisors, AtoZ.com, and Focus Physical Therapy & Fitness. Word’s apparently getting out that we’re good at what we do, and we’re racking up even more referrals. Being there makes good business sense.

So here’s the plan: Michael Granetz, our intrepid founder and CEO, will be heading down to Charlotte for a few months to get things underway. All you South Riding golf buddies can stop sobbing; Mike will be back regularly, meeting with clients and schooling you on the links. We have to remind him that accumulated frequent flyer miles can’t be used to defray greens fees. Partners Jay Ferrari and Joan Latta-Fernandez will keep things under control back at home base.

The expansion is underway and should be established by the end of the summer. See you down in Charlotte!

Let’s Make it Official: Welcome JLaF

PeakTwo recently named Joan Latta Fernandez vice president of client services. Fernandez, a former director at Oracle Corporation and Versatility, Inc., brings proven team and project management experience to the company. According to founder and CEO Michael Granetz, this ability is especially welcome as the three-year-old agency grows beyond its startup status.

“Joan has worked with PeakTwo as a consultant for the past two years,” Granetz explained. “She has helped us cultivate healthy client relationships, provided valuable management insight, and been vital to business development. We’re very pleased that she will be able to contribute this expertise full time.”

Working in the software industry for almost a decade, Fernandez specialized in supporting sales  efforts, ensuring a prospective client’s needs were the best fit for specific software solutions. Particular product familiarity included call center automation and customer relationship management. The organizational and client-management responsibilities parallel her role at PeakTwo.

“The entire project and client management skill sets translate well to the marketing and media industry,” Fernandez explained. “I’m also enjoying the creative challenge inherent in the web presence development, social media campaigns, advertising and awareness efforts that constitute the PeakTwo sweet spot.” Fernandez added that she is pleased to have found a role that applies her skills to these opportunities. “Marketing is less structured than software development. It’s rewarding to be part of the creative process while serving PeakTwo clients.”

PeakTwo is an independent marketing and media agency headquartered in the DC Metro area specializing in milestone-driven awareness efforts. PeakTwo defines milestones as major organizational events such as launches, mergers, new product intros, acquisitions, relocations and new hires. Adept at web presence development, social media, media outreach, promotions, and advertising, PeakTwo concentrates on generating milestone awareness while freeing client management to concentrate on day-to-day business demands. Visit  peaktwo.com to learn more.

Adjusting to the Gulf Oil Spill

Environmentalists are assessing and addressing the impact of BP’s Gulf of Mexico oil disaster. Engineers are working tirelessly to stop the leak. Aside from outrage and accusation, the leak has kicked off a somber entrepreneurial sentiment. One of our friends is the president of a prominent yachtworks in the area. In DC to speak with leadership about the oil’s impact, we found a little time to talk about how companies throughout the Gulf are facing the reality that business is changing.

His company is working to position at least part of its operations as a being able to help with environmental recovery efforts. This means more than just proclaiming the ability to tow oil booms or deliver straw bales. Experts are speculating the oil will be visible for the next decade, and will impact the Gulf ecosystem for the next century. Almost any major company that can put boats in the water is eager to help with cleanup, and many have launched rapid branding efforts to sell their services. This involves new messaging, revised web content, new collateral, even new identity development as companies create separate divisions dedicated exclusively to the recovery efforts.

The initiatives and intent are laudable. In many ways, they are also essential. The very livelihood of these companies has been covered by a layer of petroleum. Commercial fishing, recreational charters, and dozens of similar industries are being forced to adapt. The ones who can distinguish themselves quickly stand a better chance of landing a business-saving contract. It’s an unfortunate reality, but the companies quick to accept it and address it will be the ones most likely to remain in business.

To learn how you can help with the Oil Disaster Recovery, visit the National Park Foundation website.

Fast – Good – Cheap

I have to credit my financial advisor/sales pro brother-in-law for this little triplet. It’s well known in his biz but strangely foreign in communications and creative circles. Let’s fix that.

Fast, good and cheap? Sounds like an ideal circumstance for any project, but there’s a catch. You can only have two.

Here’s how it works:

  • If you want something good and cheap, it’s not going to be fast.
  • If you want something fast and good, it’s not going to be cheap.
  • If you want something cheap and fast, it’s not going to be good.

That last point can be a killer. We know all about light-speed turnaround and can can punch out stuff of pretty consistent quality, often in less than a week. It’s not our favorite M.O., but it can be done. That said, if you want to make sure you get work that meets your expectations and respects your budget, try to account for that all-important lead time. It gives everyone breathing room, keeps the “Murphy Factor” to a minimum, and saves you stress and expense.

Of course, if it’s an emergency, we’ll work all hours of the night to get something done. Just don’t be surprised when you see a line item for Red Bull.

No excuses. We’ve been buried — and in the best way. Lots of work and plenty of proposals in the pipeline. As much as I want to, trying to write a post at the end of the day, after getting a four-year-old and a six-month-old to bed has proven a mighty challenge. Hell, I don’t even know what happend on Grey’s Anatomy last night (don’t spoil it!)

With that, here’s a shameless re-direct to a great post by one of our favorite gurus, ValMal over at Conversation Agent:

100 Thoughts on Social Media

Five favorites:

  1. make the content rock (or at least swing)
  2. participate sincerely, and not to brown nose (does this count?)
  3. stay offline when you’re tired or argumentative (see explanation above, gotta problem w/ that?)
  4. make your writing a work of art (personal favorite, JF)
  5. appreciate success is several years in the making (man, are we learning that)

More soon!

Social media maniacs, viral marketeers, bloggers and Web-casters — your arsenal of strategy is white hot and more popular than the center cafeteria table. And with good (eh, maybe decent) reason. The outreach works. It’s inexpensive compared to traditional efforts, and from Foursquare to Facebook, it’s just fun.

But there’s still something that’s going to knock it on its heels: Reality.

Earlier this week, Mike enjoyed the privilege of participating in Social Media Strategy, an interactive panel session hosted by Business Innovation Growth in Charlotte, NC. It was a full afternoon of conversation, questions and answers regarding the effectiveness of social media in both B2B and B2C contexts. And like so many of these exchanges, it took place (irony alert) in real time, in the real world — with cocktails afterward.

One of the most important realizations resulting from our participation in that panel was that there’s no need to beat the death out of the “social media buy-in” message. Self-proclaimed experts hell bent on simply describing social media benefits are a few spaces back on the board; most companies are at the “ok, enough people are doing it – I want to do it too” phase. The challenge now is that getting started is still overwhelming to them.

Rest easy. If you have any appreciation for marketing, you’re already on board. Social media effectiveness is built on basic marketing principles: company buy-in, clear program objectives, ongoing testing, analysis and improvement. These apply regardless of media.

The best way to start a social media effort? Start a social media effort. Pick a point, choose a goal, and commit to the channel. Don’t treat it as a the holy grail. Instead, think of it as another outlet that deserves the same respect as advertising, PR, traditional web presence, broadcast, print, etc.

Of course, don’t forget what we learned by simply showing up: information sharing, thought leadership, and business interaction is sometimes best facilitated by smiles, handshakes, and the actual exchange of business cards. Mike left Charlotte with new friends, a fresh perspective, and several valuable points of contact from which our business will inevitably benefit.

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